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For technical support regarding your Insane Audio product, please use this form or email us at support@insaneaudio.com. This is the best way to reach us, and our support staff will always be here to assist you in whatever you may need. If our support staff can’t answer your technical question with a simple e-mail, then we’ll most likely schedule a time with one of our engineers to work directly with you over the phone.
For general inquiries and questions, please use our contact page, or email us at info@insaneaudio.com. Our staff will help you get the information you need.
Please register your Insane Audio product for warranty and stay informed of upcoming updates and product information.
For general inquiries and questions, please use this form or email us at info@insaneaudio.com.
If you need technical assistance with your Insane Audio product, please use our support page or email us at support@insaneaudio.com. Our support staff will always be here to assist you in whatever you may need.
Be sure to check out our online User Forum and join the Insane Audio community! It’s a great place for users to collaborate, share ideas and get technical questions answered.
Insane Audio is dedicated to quality craftsmanship and are pleased to offer this Warranty. We suggest that you read it thoroughly.
In the event that we have not achieved our usual standard of excellence, we will repair or replace, at our discretion, within the warranty period. A valid proof of purchase, with the purchase date clearly indicated, must be provided.
Products sold by Insane Audio carry a one-year warranty for manufacturer defect. The warranty is for replacement of product except where otherwise noted and does not cover installation or other costs associated with replacement or exchange. Abuse or misuse of product voids all warranties.
WHAT IS COVERED:
This Warranty covers defects in materials or workmanship (parts and labor) in the product.
WHAT IS NOT COVERED:
This Warranty does not cover the following:
Refund or exchange? You may choose an exchange or a refund for the full amount of the items you purchased. Refunds will be issued to the same form of payment used in the original transaction.
Return:
Please follow the steps below to process a return:
Please take a photo of the original packaging (including the package the order was shipped in) so we may follow up with our shipper if needed.
If the item is defective or damaged in shipping, we will issue a pre-paid return shipping label.
Insane Audio may refuse a customer return when the returned item is not like new. Conditions that will lead to refused returns include when the returned item has:
After we receive your return, we normally process your exchange or refund within 2 business days (M-F). Once we issue a refund, the funds are typically available in your bank account within 5 business days. (Some banks or financial institutions may take longer.)
Exchange:
Please follow the steps below to process an exchange:
The returned product must meet all of the following requirements:
Behind-the-wheel entertainment like never before.